The Science Company Customer Service

Retail Store and Offices...
95 Lincoln Street
Denver, CO 80203
303-777-3777
800-372-6726
Get Directions Using Google Map

The Science Company has a tradition of customer service dating back to 1953. Our operating principle is to create a positive shopping experience for each and every one of our customers. Please browse this section to read about how we do business and how you can contact us, before and after a purchase.

Our Company

• About Us
• Address/Phone/Email
• Privacy Policy
• About Secure Ordering
• Return Policy
• Returns and 30 Day Money Back Guarantee
• Chemical Return Policy
• Warranty Information
• Sales Tax
• Payment Methods
• Purchase Orders - We accept school P.O's.
• Payment Security
• Shipping Methods
• Ordering by Phone

Services

• Online Shopping
  Secure transactions for this website are done via www.secure.sciencecompany.com who use a Comodo certificate to ensure secure transmission of your information.
• Gift Wrapping Service
• Current Order Status
• Package Tracking
• Rush Same Day Processing

Return Policy
All products in our online store are brand new, first quality and complete. Returns are allowed for defective merchandise and we will replace most defective units within 30 days of purchase. Chemicals excepted. See below.
Return Method
Before returning anything to The Science Company, a Return Authorization Number must be obtained by contacting Customer Service or by phone during business hours (M-F, 9:00 am to 5:30 pm MST) at 1-800-372-6726 in U.S.A or (303) 777-3777 outside U.S.A.

Returns and 30 Day Money Back Guarantee
If you are not completely satisfied with merchandise purchased from The Science Company it may be returned for full merchandise refund or credit within 30 days of the purchase invoice date. This includes return of original packaging, instruction manual, etc. in "like-new" condition. Shipping charges are non-refundable.

Chemical Return Policy: Our chemicals are "factory fresh" and come from qualified industrial chemical suppliers. To ensure top quality we CANNOT ACCEPT ANY RETURNS on chemical purchases, even if the container is unopened.

Gift Wrapping
$5.95 per item for gift wrapping.
We will gladly gift wrap your purchase. Some items are excluded and the gift wrap option will be turned off. Upon checkout, a check box for gift wrapping options will be presented on the page where you select shipping options.

Holiday Purchases: Items purchased as a gift during November and December may be returned in "like-new" condition by the end of January. "Like-new" condition includes return of all original packaging, accessories, instruction manual, etc.

Please arrange for a Return Authorization Number before returning any merchandise by contacting Customer Service or by phone during business hours (M-F, 9:00 am to 5:30 pm MST) at (303) 777-3777.

Warranties
The instruments we sell are warranteed against defects in workmanship and materials, when used for their intended purpose and maintained according to instructions. Length of warranty varies with manufacturer.

Sales Tax
The following table shows the shipping destination tax jurisdictions and rates.
NOTE: Tax exempt orders in Colorado should include a tax exemption number in the order message field so we can remove tax from the order.

DESTINATION	TAX
Outside Colorado:	No Tax
Colorado:	2.9%
Denver/Boulder RTD District:	4.1%
Denver City/County:	7.6%

Payment Methods
We accept the following methods of payment:

• CHECKS (mail to: The Science Company, 95 Lincoln St., Denver CO, 80203)
• MONEY ORDERS
• VISA
• MASTERCARD
• DISCOVER
• AMERICAN EXPRESS

A note about using credit cards...
We use a credit card authorization service to detect online fraudulent use of credit cards. We will reject any credit card payment flagged by our service as suspicious. We will e-mail you a cancellation notice.

As policy:

1. We will not complete an order if the e-mail address supplied is returned as undeliverable. Be certain the address you supply is correct in every way.
2. We reserve the right to not accept an online credit card order from a country outside the USA or the card's issuing bank is outside the USA. As an alternative, payment may made by an International Money Order or bank-to-bank wire transfer.

Purchase Orders
If you need to reference an online order with a P.O. Number, please use the message box available at checkout.

We accept P.O.'s with a $20.00 minimum for schools or government institutions. Invoices will be mailed to the billing address you provide. A valid Purchase Order Number is required to process an invoice.

Commercial businesses may request an application for credit by telephoning customer service at 1-800-372-6726.

Payment Security
If you use a browser that supports secure connections, your order will be handled using our secure payment system that protects your credit card information while in transit over the Internet. Please view our Privacy Policy for details on the privacy of your credit card information.
Our secure web pages use a Comodo SSL Certificate to ensure secure transmission of your information.

Shipping Methods
The Science Company offers the following shipping options:

1. UPS Ground Shipping
2. UPS 3-Day Select®
3. UPS 2-Day Air®
4. UPS Next Day Air Saver®
5. UPS Next Day Air®
6. International Shipping (The UPS calculation at checkout will be manually evaluated and usually adjusted down.)

Please provide a street address! UPS will not deliver to PO boxes. If only a PO or APO box is available, we will utilize the U.S. Postal Service.

Learn shipping cost before you buy! You can compare costs of each domestic shipping method at order checkout after entering your name and address but before entering your credit card information. The shopping cart will compute your order total based on the products you ordered, your tax status (no tax outside of Colorado), and your chosen shipping method.

Exactly when will my package be delivered? For ground delivery, see our UPS Ground Delivery Map to determine likely time in transit.

UPS Ground packages are delivered to residential addresses Monday through Friday between 9:00 a.m. and 7:00 p.m., and to business addresses during their normal business hours Monday through Friday. UPS Ground packages cannot be scheduled to arrive at a specific time of day. UPS express shipments have guaranteed delivery times that vary by service. Please note that the UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and other events that may occur. For example, a UPS Next Day Air that is picked up on a Friday will be delivered the next Monday - not Saturday. You can visit the UPS website if you have further questions. UPS - Commonly Asked Questions.

Shipping Outside Continental U.S.A.
If you wish shipment to a country other than the U.S., the UPS calculation at checkout will be manually evaluated and usually adjusted down.

Current Order Status
We invite you to check the status of your current order at any time by contacting Customer Service or by phone during business hours (M-F, 9:00 am to 5:30 pm Mountain Time) at (800) 372-6726.

Package Track
After your order has left our warehouse, we will e-mail you a notice directing you to log-in to your account for more information.

Ordering by Phone
We welcome orders by phone during business hours (M-F, 9:00 am to 5:30 pm MST) at 1-800-372-6726 in U.S.A or (303) 777-3777 outside U.S.A. Please have your shopping list with catalog number ready when you call. Phone-in orders are processed through our retail store and not through the website. This means your customer online account with order histories will not be established. Order through the shopping cart if you prefer this convenience.